Error #12029 and
Error #15212 are documented on
QuickBooks' support website. But when the
ordinary fixes failed to resolve the issue, I dug a little deeper and this is what popped up:
Issue started with a laptop not being able to access QuickBooks company data. Customer contacted Intuit tech support prior to my arrival. Support had them configure client PC to download updates, but continue to receive errors. Tech told them it must be a firewall issue and to have someone local look at it.
Turns out, the Windows Firewall was disabled. When I tried to enable it, an error popped up and the following errors appeared in the event log:
Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 30013
Date: 1/10/2006
Time: 11:06:37 AM
User: N/A
Computer: LAPTOP
Description:
The DHCP allocator has disabled itself on IP address 192.168.1.25,
since the IP address is outside the 192.168.0.0/255.255.255.0 scope
from which addresses are being allocated to DHCP clients. To enable
the DHCP allocator on this IP address, please change the scope to
include the IP address, or change the IP address to fall within the
scope.
Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 31012
Date: 1/10/2006
Time: 11:12:28 AM
User: N/A
Computer: LAPTOP
Description:
The DNS proxy agent encountered an error while obtaining the local
list of name-resolution servers. Some DNS or WINS servers may be
inaccessible to clients on the local network. The data is the error
code.
The cute little link for help from Microsoft popped up this info:
Event ID 30013
Now I don't see anything in reference to a firewall, but the mention of ICS pointed me towards the network connections. Immediately, I noticed the dial-up adapter is shared which invokes the Internet Connection Sharing services and accompanying configuration. The strange thing about this system is that ICS sets a static IP address on the LAN adapter, but this one is set for DHCP.
Disable ICS and lose access to LAN. Discover a static IP has appeared in the TCP/IP settings for the network adapter. Set back to DHCP and test successful. Enable Windows Firewall without incident.
Determine trouble to be an indirect result of an incomplete configuration of the internet connection service.
QuickBooks is now able to connect and update just fine.
After updaing the antivirus, discover and remove these 5 trojan viruses:
Trojan.Fantibag.A
Remacc.Radmin
Trojan.Tooso.H
Trojan.Tooso.Q
Trojan.Tooso.K
The system had a full share enabled at the root of C: drive as well as a suspicious process running in the system tray named
Remote Administration which pointed to
radmin.com
( 12029 15212 )
