Just received this from a colleague:
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Guys,
I finally resolved my problem with my Microsoft VPN client not working. I thought I would share since this was kinda tough to find.
I have both Cisco and Microsoft VPN clients installed. The problem was my that while my Cisco VPN was working fine, my MS VPN would connect to the server and then hang during the authenticating user name and password phase. Eventually reporting that it could not connect. This held true for all of my MS VPN connections. Today I resolved to find and fix it so I rooted through the event viewer looking for error messages and then researched them on the NET.
Turns out a program called TrueVector was failing to load because a file was missing. Searching on the NET revealed that this TrueVector service was part of ZoneAlarm and ... the Cisco VPN client.
On a whim, I uninstalled my Cisco client and reinstalled, and both are now working again !
EO
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