From what I've heard, the bios is not set to boot to the hard drive. Because of this, the system never completes it's factory imaging process. This means that when the system is unboxed, it needs to be set to boot to the hard drive and then left alone for about three hours for the process to complete!

Come on! Where's the quality control on these units?

This might not be so bad for a single system, but if you run into more than one during an installation, it can severely impact your schedule. Plan accordingly!