Be very careful how you start the request and follow through completely using a single email address. Otherwise, it is nearly impossible (and from what I understand, illegal) to get any help from GoDaddy.

Do not use a fax! Despite repeated use of this term "fax" throughout their literature, GoDaddy administrators have trouble viewing faxed documents. They will respond by email roughly 6 to 8 hours later that the fax was bad and to try again. (of course this is quite unnerving if your customer's email is down during this time)

Scan in all requested documents (i picked jpg format) and send in an email from the account used when you filled out the initial form. They are unable to accept information from anyone other than the "requestor"

The department at GoDaddy that handles this information has no phones. There is no way to phone these people. Calling GoDaddy's other numbers will do no good unless you are simply wanting to inform them of your feelings on this matter.