WizYo Sytes Net: HP Restore Plus! fail

What a great place to share :) Here you will find flashes of brilliance caught for all the world to enjoy. .. Actually, these are brief articles describing how I fixed a problem. Every day, I find information online that helps me solve a mystery. So this is me giving back to the community. Thanks for stopping by.. and don't forget to tell your friends!

HP Restore Plus! fail

Performing a full factory restore on an HP Compaq 8100 Elite Convertible Minitower (Product No. LA008UT#ABA) failed miserably when the restore utility continually prompted for me to "remove the CD and press OK to continue" I ran through the entire process twice, but it never went on to the next step of actually setting up the system. After taking the PC in for further service, I discovered which CDs actually worked well enough to complete the project.

HP Restore Plus · Start with this DVD for restore (Disk 1 of 3) · DVD Kit 593724-L21
Operating System DVD · Windows 7 Professional Service Pack 1 (Disk 2 of 3) · DVD Kit 646917-B21
Language Pack Media · Windows 7 Recovery Media for Windows 7 Products (Disk 3 of 3) · Media Kit 646922-B21

After loading the DVDs, the system takes several minutes to complete the process of restoration. Eventually, a wizard appears that continues with configuring the system.

I'm not planning on testing the first restore disk that was used. The customer has two similar systems with similar recovery disk sets. I used the set that came with one PC, but when it failed, used the set from the other PC. We are lucky this worked. If anyone else is having trouble with the recovery process, check to see if you are using the same disk that gave me trouble. Its ID is: DVD Kit 593724-B27

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Friday, October 05, 2012

4 Comments:

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