After installing a new tape drive on an older server, I had trouble finding the tape driver update information for Veritas BackupExec 9.1 Rev 4691 so I decided to list a few things here for future reference. Symantec now owns Backup Exec but their website is very difficult to navigate. The server needing the updates only brought up a blank screen when trying to access either Symantec or Veritas support websites.

Document ID: 273853 VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)
Symantec link for same document
Direct link to BackupExecTapeDeviceDriverInstall_273853.exe

Document ID: 245418 How to troubleshoot IDE/ATAPI connected devices in Backup Exec 8.x/ 9.x and 10.x for Windows Servers

Browse the FTP files by Product

 

 

( Windows Server 2003 Small Business Win2k Win2003 SBS tapeinst.exe )

Customer had trouble printing a certain report from a program called "Factor". Turns out, the program generated a web page and called Internet Explorer for viewing and printing the report. Unfortunately, IE wouldn't print the information all on one page. Even with condensed checked, the report always spilled over onto a second page.

I immediately noticed the trouble was related to Internet Explorer after seeing how my website tool bars and such weren't displayed correctly, but I had quite the time locating the magic checkboxes to correct the issue.

It would make sense to have these options in Control Panel under Accessibility settings, but instead, they're under Internet Options and then Accessibility!

Thanks to the good folks at Penn State for the tip (and the images) !

The following searches were attempted in locating this solution :
font override internet explorer
corrupted internet explorer fonts

 

 

( IE7 WinXP )

After an automatic Windows update, networking and other items failed to run properly. Upon investigation, I discovered many services were disabled and the following information began to seem highly suspicious:

Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Wednesday, May 09, 2007 at 12:00 PM: 
- Windows Malicious Software Removal Tool - May 2007 (KB890830)
- Update for Windows XP (KB930916)
- Cumulative Security Update for Internet Explorer 7 for Windows XP (KB931768)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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The process winlogon.exe has initiated the restart of TUTT for the following reason: No title for this reason could be found
 Minor Reason: 0x2
 Shutdown Type: reboot
 Comment: 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

My suspicion is that these automatic updates caused the customer a service call. It appears that they automatically downloaded, installed and rebooted the computer. Unfortunately for the customer, after the reboot he could not get online any longer.

Thanks to the good folks at HTCC for their Comprehensive List of Recommended Service Settings for Windows XP, the services have been set as per the "Recommended Settings" and all is well again.

 

 

( Microsoft WinXP XP Automatic Updates )